Refund policy

Perishable Products

Because we handle a perishable product under a controlled cold chain, we cannot accept physical returns of meat, poultry or dairy. Once an order leaves our facility and is delivered, it cannot be returned to inventory.

This does not mean you are without recourse. It means we resolve problems through refunds and replacements rather than returns.

If Something Is Wrong

Contact us the same day you receive your order at info@asadocollective.com with:

1. Your order number
2. A photo of the product in question
3. A short description of the issue

Same-day contact matters. With perishable goods, we cannot properly evaluate a claim days after delivery.

What We Cover

We will issue a refund or send a replacement on the next delivery day if:

• The product arrived thawed or above safe temperature
• The packaging was compromised in transit
• We delivered the wrong cut or the wrong size
• The product shows a quality defect present at delivery

What We Cannot Cover

• Product left outdoors after successful delivery
• Product not stored properly after delivery (see thawing guidance in our FAQ)
• Refused deliveries. We cannot issue a refund for an order that was refused at the door or that a customer attempts to return
• Failed delivery due to an incorrect or incomplete address. A re-delivery will be treated as a new order
• Preference. We cannot refund a cut because it was not what you expected — but tell us anyway, because that is how we improve our descriptions

Changes and Cancellations

You can change or cancel an order at no cost up until the cutoff for your delivery day: 1:00 PM the day before. After that, your order is already being prepared and selected.

How Refunds Are Processed

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank. We will confirm by email when the refund is issued.

Contact

info@asadocollective.com