Frequently Asked Questions

All of our cattle are pasture-raised on open grass and then grain-finished to develop the rich marbling and flavor our beef is known for. This finishing process uses a carefully balanced diet with no animal byproducts, ensuring a consistently outstanding eating experience.

Marbling refers to the white flecks of intramuscular fat visible within the beef muscle. Greater marbling means higher quality — it makes beef more tender, juicy, and flavorful. USDA quality grades (Prime, Choice, Select) are determined largely by the amount of marbling present. We only carry Prime and Choice grades for the best possible eating experience.

USDA Prime is the highest quality grade, featuring abundant marbling. USDA Choice is the next tier, with a moderate amount of marbling and still an excellent eating experience. Both grades are significantly better than Select. We offer both so you can choose based on your preference and budget.

Yes. Our beef program follows NE3 (Never Ever 3) standards — no growth hormones, no antibiotics, and no animal byproducts are ever administered or fed. If an animal becomes ill, it is treated and removed from our program entirely.

All of our steaks are wet-aged for a minimum of 28 days. This aging process allows natural enzymes to break down muscle fibers, resulting in enhanced tenderness and flavor without any weight loss from dehydration.

Wet aging involves vacuum-sealing cuts and allowing enzymes to tenderize the meat during transit and storage. It's efficient, retains all the moisture, and is the method we use.

Dry aging hangs whole sides of beef in open air at controlled temperatures for several weeks. It concentrates flavor and changes texture but results in significant weight loss. Both methods produce excellent beef, but wet aging gives us consistent quality with less waste.

Yes. We are a fully USDA-certified program. Every stage — from sourcing and feeding to processing and packaging — is audited by a third-party inspector to ensure we meet the highest standards of safety and quality.

All of our cattle are harvested at a USDA-approved processing facility in Hereford, Texas. The carcass is broken down into primal and sub-primal cuts, then sent to a USDA-approved case-ready plant where each cut is individually portioned, vacuum-sealed, and labeled.

Black Angus cattle are renowned for their superior marbling, early maturity, high carcass yield, and adaptability to harsh weather. They're naturally calm and undemanding, which contributes to better meat quality. It's the breed best suited to deliver the premium eating experience we promise.

Absolutely. A 3-ounce serving of cooked beef provides 10 essential nutrients including protein (51% DV), B12 (41% DV), zinc (39% DV), selenium (38% DV), niacin (25% DV), and more — all for about 175 calories. Beef is one of the most nutrient-dense foods you can eat.

Simply browse our shop, add items to your cart, and proceed to checkout. You can create an account for faster checkout or check out as a guest. During checkout, you'll select your preferred delivery date and shipping method.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are encrypted and secure.

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible — ideally within 1 hour of placing it. Once the order has entered fulfillment, we may not be able to make changes, but we'll do our best to accommodate you.

Yes! You can set up recurring deliveries on your favorite products and save. Choose your frequency — weekly, bi-weekly, or monthly — and we'll automatically ship your selections on schedule. You can pause, skip, or cancel your subscription anytime from your account dashboard.

Absolutely. Use our Build Your Own Box option to mix and match your favorite cuts. Select the quantity and type of each item, and we'll pack them together in one insulated cooler for a single flat shipping rate.

Yes. Our digital gift cards are delivered by email and never expire. They're a perfect gift for the meat lover in your life. Gift cards can be redeemed at checkout on any product in our store.

We do. Whether you're planning a company event, holiday gifting, or restaurant supply, we offer custom packages and volume pricing. Contact us directly and we'll put together a proposal tailored to your needs.

For gift orders, we include a complimentary gift note. For corporate gifts or special occasions, custom packaging options are available upon request. Reach out to our team to discuss your requirements.

Our perishable beef products are shipped vacuum-sealed and frozen inside an insulated cooler with dry ice. We use FedEx 1–2 day shipping to ensure your order arrives frozen and fresh. Orders containing only non-perishable items ship via standard ground carriers.

Yes, we ship to all 50 states. However, delivery times and shipping rates may vary based on your location. Remote areas such as Alaska and Hawaii may require additional shipping time.

Shipping rates are calculated at checkout based on your delivery address, order size, and selected shipping speed. Orders over a certain threshold may qualify for free or discounted shipping. Build Your Own Boxes ship for a flat rate regardless of size.

Yes. During checkout, you can select your preferred delivery date from an available calendar. Our standard shipping days are Monday through Friday. Note that some dates may require an overnight shipping surcharge.

If your meat is frozen, partially frozen, or thawed but still cool to the touch (40°F or below), it remains safe to eat. If you're unsure about the temperature, please contact us immediately so we can make it right.

If your product is thawed but still cool to the touch, it is safe to eat within 7 days and can be refrozen. If the product is warm or you have safety concerns, please call us within 24 hours and we will replace your order or issue a full refund.

Yes. Expedited shipping is available for an additional surcharge. Please contact us directly to arrange overnight delivery for time-sensitive orders.

Some delivery dates require expedited (next-day) shipping to arrive on time. For example, a Tuesday delivery requires Monday overnight shipping. These services carry a higher carrier cost. To avoid this fee, we recommend ordering at least a week in advance.

We recommend being home to bring your package inside promptly, but it's not required. Our insulated packaging with dry ice keeps the product frozen for several hours after delivery. If you won't be home, consider shipping to a workplace or neighbor who can receive it.

The safest method is to thaw beef in the refrigerator, where it stays at a safe temperature (40°F or below). Most steaks thaw in about 24 hours; larger items like brisket or prime rib may take 2–3 days. You can also thaw under cold running water in a sealed bag. Never use warm or hot water.

After thawing, beef can safely remain in the refrigerator for 3 to 5 days before cooking. If you decide not to cook it within that window, you can safely refreeze it without cooking — just be aware that some moisture loss may occur.

For best quality, cook frozen beef within 4 to 12 months. Beef remains safe indefinitely when stored at 0°F or below, but prolonged freezing can degrade flavor and texture. Keep your freezer at 0°F and ensure the packaging is tightly sealed to prevent freezer burn.

Yes. If the beef is still raw and was thawed in the refrigerator, you can safely refreeze it without cooking. However, some moisture and texture quality may be lost. If the beef was thawed using another method or has been cooked, it can also be refrozen.

Freezer burn appears as dry, discolored patches on the surface of frozen meat caused by air exposure. It is completely safe to eat, but the affected areas may have a dry, tasteless quality. Simply trim away freezer-burned portions before or after cooking.

For the best results: (1) Thaw steaks in the refrigerator overnight. (2) Bring to room temperature 30–45 minutes before cooking. (3) Pat dry and season generously with salt and pepper. (4) Use a hot cast iron skillet or grill for a proper sear. (5) Cook to your preferred doneness — we recommend medium-rare (130–135°F internal) for optimal tenderness and flavor. (6) Rest for 5 minutes before slicing. Visit our recipes page for detailed guides on every cut.

Ribeye & NY Strip: Best grilled or pan-seared at high heat.
Filet Mignon: Ideal for pan-searing with butter basting.
Brisket: Low and slow — smoke or braise for 8–12 hours.
Short Ribs: Braise or smoke until fork-tender.
Tomahawk: Sear on high heat, then finish in the oven.
Ground Beef: Versatile — burgers, tacos, meatballs, or bolognese.

Detailed nutritional information is available on each product page. If you need additional information about specific ingredients or allergens, please contact us and we'll be happy to provide it.

Due to the perishable nature of our products, we cannot accept returns. However, we guarantee your order will arrive in wholesome condition. If you experience any issues, please contact us within 24 hours of delivery and we will replace your order or issue a gift card.

If you're not satisfied, neither are we. We stand behind every product we sell. If for any reason you or your family are not happy with your purchase, contact us and we will make it right — whether that means a replacement, refund, or credit. 100% guaranteed.

If your order arrives damaged, incomplete, or with quality issues, please contact us within 24 hours with your order number and photos of the issue. We will reship the affected items or issue a full refund — no questions asked.

Yes. If your order doesn't meet our quality guarantee, we will issue a full refund to your original payment method. Simply reach out within 24 hours of receiving your order with your order number and a brief description of the issue.

If your tracking shows delivery but you did not receive your package, or if the package is significantly delayed, contact us immediately. We will file a carrier claim and reship your order or provide a full refund.

Click the account icon in the top navigation or visit our account page to create a free account. You can also create an account during checkout. Having an account lets you track orders, manage subscriptions, save addresses, and reorder quickly.

Log into your account and navigate to the Subscriptions section. From there, you can skip a delivery, change your frequency, swap products, update your payment method, or cancel entirely. Changes take effect before your next scheduled shipment.

Yes. You can pause your subscription at any time from your account dashboard. Simply choose a resume date and we'll restart shipments on that date. No fees or penalties for pausing.

Log into your account and go to Addresses or Payment Methods to make changes. For active subscriptions, update the subscription-specific address and payment to ensure future shipments go to the right place.

In Texas, grocery items like beef are exempt from sales tax. For taxable items such as apparel, applicable sales tax is collected at checkout. Tax treatment varies by state and will be calculated automatically based on your shipping address.

We are based in Texas, with cattle operations and processing partners throughout the state. All of our beef is sourced, raised, and processed in the USA.

Yes. We offer wholesale and foodservice pricing for restaurants, hotels, caterers, and retailers. Contact our team for volume pricing and custom programs tailored to your business needs.

You can reach us by phone, email, or live chat during business hours. Visit our Contact page for full details. We typically respond within a few hours on business days.

We are currently an online-only retailer, shipping directly to your door. This allows us to maintain the highest quality standards from farm to your table without the overhead of retail locations.

Yes. Once your order ships, you'll receive an email with a tracking number and a direct link to track your package in real time. You can also find tracking information in your account dashboard under Order History.

Yes! Visit our Recipes page for dozens of easy-to-follow recipes featuring our cuts. From simple weeknight dinners to show-stopping holiday roasts, we have something for every skill level and occasion.